Frequently Asked Questions – IssimoDesigns.com
Ordering & Payment
How do I place an order?
Browse our collections, select your desired items, and add them to your shopping cart. Proceed to checkout where you’ll enter your shipping information and payment details. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted systems.
Can I modify or cancel my order?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us immediately through our customer service form. Changes are only possible if your order hasn’t yet been processed for shipping.
Shipping & Delivery
Where do you ship?
We currently ship to all 50 US states and internationally to over 100 countries. Shipping costs and delivery times vary depending on your location.
How long does shipping take?
Delivery times depend on your location and selected shipping method:
- Standard US shipping: 3-7 business days
- Express US shipping: 2-3 business days
- International shipping: 7-21 business days
Do you offer free shipping?
We offer free standard shipping on all orders over $75 within the United States. International orders may qualify for free shipping during special promotions.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and have all tags attached. Please see our Return Policy page for complete details.
How do I start a return?
Visit our returns portal on the website, enter your order information, and follow the step-by-step instructions. You’ll receive a return authorization and shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Product Information
How do I find the right size?
Each product page includes a detailed size chart with measurements. We recommend comparing your measurements to our chart for the best fit. If you need additional help, our customer service team can provide sizing advice.
Are your products true to size?
Most of our items run true to size. We recommend checking the specific size chart for each item and reading customer reviews for additional fit information.
Do you restock sold-out items?
Popular items are often restocked. You can sign up for restock notifications on the product page of any sold-out item you’re interested in.
Account & Technical
How do I create an account?
You can create an account during checkout or by visiting the “Create Account” section on our website. Having an account lets you track orders, save favorites, and speed up future purchases.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page and enter your email address. You’ll receive instructions to reset your password within a few minutes.
Why is my discount code not working?
Discount codes may have specific terms, expiration dates, or minimum purchase requirements. Please check that you’ve entered the code correctly and meet any applicable conditions.
International Orders
Are there any additional fees for international orders?
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in your order total and are determined by local customs authorities.
What currency are your prices in?
All prices are shown in US dollars. Your payment method will be charged in USD, and your bank may apply conversion fees based on their exchange rates.
Customer Service
How can I contact customer service?
Please use the contact form on our website for the fastest response. Include your order number and relevant details to help us assist you quickly and efficiently.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. We strive to respond to all inquiries within 24 hours during business days.
Care Instructions
How should I care for my items?
Care instructions are provided on the label of each garment. We recommend following these instructions carefully to maintain the quality and appearance of your items.
What materials do you use?
We use various high-quality materials including organic cotton, sustainable fabrics, and premium blends. Specific material information is available in each product description.
Quality & Sustainability
Are your products sustainably made?
We’re committed to sustainable practices. Many of our products use eco-friendly materials and ethical manufacturing processes. Look for our sustainability badges on product pages.
Do you offer repairs?
Currently, we don’t offer a repair service. However, we stand behind the quality of our products and encourage proper care following the provided instructions.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
We offer wholesale pricing for qualified retailers and businesses. Please contact our wholesale department through the website for more information.
Can I order custom quantities for my organization?
Yes, we work with organizations and groups for bulk orders. Contact us for pricing and minimum order quantities.
Product Availability
How can I know if an item is in stock?
Inventory status is shown on each product page. You can sign up for back-in-stock notifications if an item you want is currently unavailable.
Do you have physical stores?
We currently operate exclusively online through our website. This allows us to offer competitive pricing and a wider selection of products.